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Gamification In Loyalty Programs: How to Ramp Up Customer Interactions
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Digital promotions are a go-to strategy for marketers seeking to engage audiences, collect valuable data, and drive a wide range of marketing goals. Yet, navigating the legal landscape is crucial to ensure your sweepstakes, contests, and other digital promotions don't land your company in hot water.
This guide will provide you with an overview of the key promotional laws and legal guidelines you need to know before clicking the 'launch' button on your next campaign.
Promotional marketing is a strategic approach designed to increase visibility, stimulate interest, and drive engagement for a brand, product, or service. It encompasses a variety of promotions such as sweepstakes, contests, giveaways, and instant-win games, all crafted to encourage consumer participation and elevate the brand experience.
Marketing promotions like sweepstakes and contests are great tools for generating new leads, boosting sales, and increasing customer engagement, but they must be done correctly. These promotions require careful attention to legal details to ensure compliance and avoid any mismanagement or legal violations, which can lead to severe consequences. As regulations change and new digital formats arise, marketers need to stay updated on legal guidelines to prevent any issues.
The best place to start building your understanding of promotional law is knowing exactly what separates promotions like sweepstakes, contests, etc. from lotteries. This is important because only states and the federal government are legally allowed to run a lottery - not individual businesses. You don't want to accidentally create a lottery without realizing it.
To make a lottery requires three essential elements: Chance + Consideration + Prize
Chance is also sometimes called ‘random chance’, meaning that winners are selected completely at random. Every entrant has the same chance of being a winner as other entrants, and there are no special features or advantages that make them more likely to be a winner over others.
Consideration is defined as anything that requires a participant to expend either A) a monetary amount or B) a significant amount of effort or skill, in order to enter/participate in the promotion. Here are some examples for both situations:
A) Purchase required for entry
B) Entry method requires a great amount of time/effort
The easiest of the three elements to understand, the prize is the reward offered for participating in the promotion. Promotional prizes can be offered at any amount and in any format such as physical or digital items, gift cards, cash prizes, event tickets, vacation or travel, brand merchandise or products, etc.
These three elements together - Chance + Consideration + Prize - are what make a lottery. To make a digital promotion like a sweepstakes or contest you must remove one of the three elements.
The important thing to remember is that your promotion should never have all 3 elements of Chance, Consideration, and Prize.
If it does then it's considered a lottery. You cannot run a sweepstakes and then select the winner because they bought a specific item or because they’re a fan of a specific national sports team.
Understanding what separates a lottery from a digital promotion is key to being compliant. Understanding how different types of promotions are classified and defined can help make navigating the ins and outs of promotional law even easier for you.
Often, terms like "sweepstakes," "contest," and even "lottery" are used interchangeably when referring to digital promotions. However, different types of promotions can vary significantly in format and execution and thus may be subject to distinct legal guidelines.
To help, here are some basic overviews of the most common types of digital promotions.
A sweepstakes is a game of chance where a winner is chosen through a random drawing and awarded a prize. There is no skill requirement, and the odds of winning are solely based on the total number of entries.
Typically, individuals can enter sweepstakes by completing a straightforward action such as filling out a form or engaging with a brand's social media channels. Although multiple entry methods can be used in a sweepstakes, each entry holds equal weight.
Contests, such as photo contests, video contests, or essay contests, are competitions where participants perform a specific task or exhibit a skill to win a prize.
Contests usually require some level of skill, creativity, or knowledge (i.e. can’t be guessing the number of jellybeans in a jar) and submissions are judged based on predetermined criteria that is defined in the Official Rules. Contests are great for engaging customers and encouraging user-generated content.
Instant Wins are a versatile promotion that gives customers the possibility of immediately winning a prize upon entering. They can include elements like scratch-offs or spin-to-win wheels, and their high winning probability boosts the likelihood that customers will play again and again.
Instant wins are very similar to sweepstakes (Chance +Prize) but with one key difference - while typical sweepstakes have an unlimited number of potential entries, games typically have a set number of prizes or game pieces distributed. This essentially means the odds of winning can be determined based on the number of pieces or prizes available and the number of people playing.
Game or Advergame promotions can include a variety of formats, such as collect-and-wins, bingo boards, scavenger hunts, and more. Games encourage customers to tap into their competitive spirit by participating in different activities and gathering unique pieces to win prizes.
As a result, these promotions are usually highly interactive because they utilize various gamification elements to attract, engage, and entertain consumers of all ages. Additionally, game or advergame promotions can run over an extended period, providing more opportunities for people to play and win.
A Giveaway or Fire Drill promotion is a unique promotion type because it doesn't incorporate either Chance or Consideration. Instead, they follow a "first-come, first-served" format, where the first X number of participants who complete an action (sign up, purchase, enroll, etc.) within a specified period are awarded the prize.
When the promotion period ends or all prizes are claimed, the promotion is over. Giveaway promotions create a sense of exclusivity and excitement that appeals to audiences and builds anticipation due to their 'limited-time-only' prizes.
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By understanding the different types of promotions and their characteristics, brands can strategically plan and execute effective campaigns that achieve their desired objectives.
The next step for ensuring you're legally compliant is knowing the main requirements and regulations to follow when creating your digital promotion.
There is no single entity or organization that is solely in charge of laws for sweepstakes or contests. Generally, the Federal Trade Commission (FTC) is the primary federal agency responsible for regulating sales promotions and advertising under the Federal Trade Commission Act, 15 U.S.C. § 41. This means they're basically in charge of investigating suspected violations and bringing lawsuits against companies for illegal activity.
However, the US Postal Service (USPS) and the Federal Communications Commission (FCC) also have authority over certain laws regarding promotions. In addition, some states have laws that govern the conduct of contests and sweepstakes specifically for their state.
The key purpose of any laws and regulations is to protect consumers from deceptive or unfair trading practices. You can ensure your promotion is compliant by being aware of some universal regulations:
Most states have a "no purchase necessary" requirement, saying entrants must have the opportunity to participate in a promotion without having to make a purchase or provide any form of payment. Remember removing the Consideration element is what separates legitimate promotions from illegal lotteries.
This means there must be no cost to enter your sweepstakes, instant win, etc. This is why you usually see the phrase "NO PURCHASE NECESSARY" present in a promotion's Official Rules, Terms and Conditions, or marketing materials.
That being said, what if you do want to make a purchase requirement one of the entry methods for your promotion? If your sweepstakes is promoting a new product launch, you could expand its reach by allowing a customer to earn an additional entry for uploading a picture of their receipt with a valid purchase or submitting a unique code printed on the product packaging.
You can make a purchase requirement one of your entry methods for your promotion, just as long as it's not the only entry method for consumers. To do this correctly, your promotion must include what’s called an Alternate Method of Entry or AMOE - an additional free, no-cost way for participants to enter.
Including clear and accessible Alternate Method of Entry or AMOE options in your promotion ensures that everyone has an equal opportunity to participate, regardless of their willingness or ability to make a purchase. AMOEs can be either digital or physical formats, such as submitting an online form, sending an email to a specific promotional email address, or mailing in their entry to the Sponsor’s designated PO Box or office address for manual processing.
Some key information to know about AMOEs:
If you intend to run a national promotion across the United States and your promotion meets certain criteria or thresholds, you'll likely need to Register & Bond your promotion.
Registering & Bonding is how you officially prove to state authorities that you're conducting the promotion transparently, legally, and fairly. The information you provide about your promotion for Registration (entry methods, timelines, prizes, number of winners, etc.) lets states ensure it's compliant with their laws before the promotion goes live. Bonding your promotion is how you financially guarantee you can fulfill the promised prizes.
As always, it's important to understand that each state will have its own laws and regulations regarding promotions. You should always double-check individual state requirements for any promotion you're running. Not every state requires registering & bonding, and some states might only require one or the other.
In general, these are the key states that have specific registering & bonding laws every applicable promotion must adhere to:
The laws behind Registering & Bonding are meant to protect consumers from fraudulent business practices, such as enticing consumers with prizes but later defaulting in their obligation and failing to award the promised prizes to rightful winners. This is why Registering & Bonding your promotion is a vital step for ensuring your promotion is legally compliant.
You can ensure the process goes smoothly and with zero issues by working alongside an experienced sweepstakes vendor who is knowledgeable about the different legal requirements for administering promotions.
Your promotion must have a detailed set of official rules that are easy for participants to understand and access. These rules must include all the relevant and necessary information about the promotion, from entry requirements to privacy policies.
To make things easy, we've put together a checklist of the main elements that form the Official Rules for a digital promotion.
We must point out that this is not an exhaustive list of everything that needs to be included in the Official Rules for your promotion to be considered legally compliant. Certain promotion types will have additional criteria for what needs to be included in the rules. For example, photo and video contests will have more detailed entry requirements, content guidelines, and judging criteria than wouldn't be necessary in the rules for an instant win.
In addition, there are legal factors whose inclusion depends entirely on the elements of your promotion design, like your prizing choices or entry mechanisms. For example, if your grand prize is a $5000 trip to Hawaii, a portion of your rules will include terms and conditions covering the winner's travel requirements and trip liability.
That being said, here are the core 12 elements that form the basic foundation of any promotion’s Official Rules.
This might be pretty self-explanatory, but it’s worth pointing out that your promotion must run under the same name as in the rules no matter where it’s promoted - for example, any print materials with short-form rules should have the same name as long-form rules on the promotion website.
Every sweepstakes or contest rules should include the statement “No purchase necessary to enter and/or win”, along with “a purchase will not increase your chances of winning”. As a reminder, this ensures each participant has an equal chance to win.
You must identify who is sponsoring the promotion, aka who is ultimately the face of the promotion. This should also include contact information so interested parties have a way of getting in touch if they have questions or concerns.
Administrator - Administrators are typically agency partners or promotion providers that help execute the promotion on the Sponsor’s behalf. Administrators might be responsible for tasks such as registering & bonding, customer service inquiries, conducting winner admin, prize fulfillment, etc. Not every promotion will have an Administrator but the ones that do should identify who they are along with the Sponsor.
You must disclose who is eligible to enter the promotion and what the requirements are to participate.
When does your promotion begin and how long is it open to entrants? In the Entry Period section of your rules, you must include the specific dates and times of when the promotion is live and when it ends. You must determine these ahead of time because after the promotion goes live, you cannot change the promotion start and end dates easily or on a whim. This is a legal requirement to prevent companies from suddenly ending promotions early or letting them run indefinitely without fulfilling prizes.
This section is where you’ll go into detail how users can enter your promotion. If your program requires an Alternate Methods of Entry (AMOE) then this is where that information will be included.
Along with telling consumers how they enter the promotion, you also need to tell them how they can win. The exact details of how winners are selected will depend on what kind of promotion you’re running. For a simple sweepstakes, the process will include randomly selecting the potential winner(s) from all eligible entries around a specific date. For a photo contest, you will need to detail the specific evaluation criteria and scoring process the judges will use to determine the winning photo entry.
This section is where you'll include any winner verification requirements. The most basic method of winner verification is requiring the potential winner to provide a copy of their government-issued ID - primarily to prove they’re compliant with the entry requirements stated at the beginning of the rules such as residency status and age.
Winner verification can be conducted for any prize at the Sponsor’s discretion. Winner verification is especially necessary when the prizing is higher in value or the value is over a certain amount. For example, any prize over $600 (whether it’s cash or a physical object that retails for $600 or more) is considered taxable and must be reported to the IRS. So the winner receiving that prize will need to complete an affidavit and have it notarized to show they A) understand the terms for accepting the prize and B) provide the Sponsor with the necessary personal information to receive a 1099 for tax purposes.
You should always list in detail the potential prizes available, the total number of prizes available, the Approximate Retail Value (ARV) of each prize, and the total ARV of all the prizes combined. This is required by most states to ensure transparency and compliance with regulations.
It’s good practice to include a data privacy policy and data collection policy for your promotion. This can be based on your brand’s existing data privacy policy, but should also include anything that is promotion-specific. For example, photos submitted for a photo contest could be displayed publicly in an online gallery or promotional materials. You'll want to include language that the user accepts these terms.
Every set of Official Rules will include sections for Terms & Conditions and/or Limitations of Liabilities covering the Sponsor's rights, responsibilities, and any needed indemnifications for running the promotion. These sections can also include topics such as rules and conditions for entrants, dispute resolution, disclaimers for any third parties or social media platforms, and more.
You must include instructions for how any interested parties can get a copy of the Official Rules and/or a copy of the Winners List. The usual practice is that the user must submit their request via mail by sending a stamped, self-addressed envelope to the Sponsor's or Administrator's address listed in the Official Rules.
Digital promotions like sweepstakes, contests, instant wins, fire drills, and more are effective in boosting consumer engagement, generating leads, and increasing sales through interactive and often rewarding mechanisms. As more businesses move towards digital promotions, it's crucial to stay updated on evolving laws and regulations. Adhering to promotional laws and regulations will uphold consumer trust and ensure you avoid potential legal pitfalls, safeguarding the promotion’s integrity and your brand’s reputation. By staying compliant, you can effectively tap into the power of promotions while protecting yourself from unnecessary risks.
In summary, understanding the different elements and types of promotions, as well as their legal implications, is crucial for successfully executing a promotion. By following applicable laws and regulations and incorporating transparency and fairness into your promotional practices, you can create engaging and effective campaigns that benefit both your brand and consumers. So next time you're brainstorming ideas for a digital promotion, remember to consider these essential factors to ensure success.
If you're looking for man experienced partner to help create, build, and execute your ideal sweepstakes, we can help! Contact us today to learn more about our promotional services and expertise.
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